Privacy Policy

Town & Gown Sitters is committed to protecting the privacy of the families, sitters, and visitors who use our website and services. This Privacy Policy explains what information we collect, how we use it, and how we protect it. By using our website or services, you agree to the practices described in this policy. If you do not agree, please do not use our website or submit personal information to us.

1. Information We Collect

Information You Provide Directly When you contact us, submit an inquiry, or sign up for our services, we may collect: Your name, email address, and phone number Information about your family, including number and ages of children Childcare needs and scheduling preferences Payment information (processed securely through third-party payment providers) Any other information you choose to share with us Information Collected Automatically When you visit our website, we may automatically collect: Your IP address and browser type Pages visited and time spent on our site Referring website or search terms used to find us Device type and operating system This information is collected through cookies and similar technologies. You may adjust your browser settings to decline cookies, though some features of our site may not function properly as a result.

2. How We Use Your Information

We use the information we collect to: Match families with qualified, vetted sitters Respond to inquiries and communicate with you about our services Process membership enrollments and payments Send service-related updates, confirmations, and reminders Improve our website and service offerings Comply with legal obligations We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

3. How We Share Your Information

We may share your information in limited circumstances: With sitters, solely for the purpose of facilitating introductions and placements you have requested With trusted service providers who assist us in operating our website or business (such as payment processors or background check vendors), under strict confidentiality obligations With law enforcement or other parties when required by law or to protect the safety of our users In connection with a business transfer, merger, or acquisition — in which case we will notify you before your information is transferred We will never share your personal information with advertisers or unrelated third parties.

4. Children’s Privacy

Our website is intended for use by adults (parents, guardians, and sitters). We do not knowingly collect personal information from children under the age of 13. If you believe a child has submitted personal information to us, please contact us immediately and we will promptly delete it.

5. Data Security

We take the security of your personal information seriously. We use reasonable administrative, technical, and physical safeguards to protect the information we collect. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security. If you have reason to believe your information has been compromised, please contact us immediately.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with our legal obligations. If you wish to have your information deleted from our records, please contact us using the information below and we will respond within a reasonable timeframe.

7. Your Rights

Depending on your location, you may have the right to: Access the personal information we hold about you Request correction of inaccurate information Request deletion of your personal information Opt out of certain communications from us To exercise any of these rights, please contact us at the information provided below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before submitting any personal information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated policy on this page with a revised effective date. We encourage you to review this policy periodically. Continued use of our website or services after any changes constitutes your acceptance of the updated policy.